The UK’s Advertising Standards Authority has ruled that CIG Ltd. broke the law by making false claims about its Star Citizen game, which is now in development hell.
Former UK Star Citizen player outlines the steps he took to get a refund from CIG. The process was long and arduous, but it is possible.
If you’re unhappy with the way Star Citizen is being handled to the point that you want a refund and you reside in the UK, this Reddit thread may be helpful to you, since it explains the 30-day procedure one former fan went through to obtain all of his money back from CIG between 2014 and 2017.
As one would anticipate given a 30-day procedure, it entails writing a letter of intent, filing a claim in small claims court, and raising the case to a County Court Judgment if CIG does not reply to the first small claims court case. The most common way to make this work is to request a refund due to CIG’s failure to deliver “something significant […] according to their publicly stated release dates, [a product] delivered to a poor quality, or both,” such as a working Persistent Universe or a release of Squadron 42, as defined in the UK’s Consumer Rights Act 2015, Chapter 3 Digital Content, Section 34-40.
The Redditor provided a screenshot of a default judgment giving him an unknown amount of money as evidence that the procedure was functioning. Of course, it’s difficult to tell if this works every time, but it seems that there is a method for doing this.
Reddit, with thanks to Quavers and Mazty for the heads up!
Long-time MMORPG fans may recall that Star Citizen was initially Kickstarted in 2012 for almost $2 million, with a 2014 release date anticipated. It is still in an unfinished but playable alpha as of 2021, after raising approximately $350 million from players via years of ongoing crowdfunding and sales of in-game ships and other assets. It is now the most crowdfunded video game ever, and it has been met with unwavering support from fans and skepticism from detractors. Squadron 42, a co-developed single-player game, has also been frequently postponed.
A former Star Citizen player outlines the steps he took to get a refund from CIG. He is an anonymous user, but his story is worth reading. Reference: star citizen refund reddit.
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