There are many benefits of allowing employees to work from home, but the main challenge is maintaining effective communication. This explains why some companies are still stuck with the traditional offices. Organizations that hire remote workers should have reliable systems to communicate, monitor, motivate, and instruct employees. With a reliable communication method, businesses reduce office and equipment costs, increase productivity, avoid office utility costs, and access talent from different locations. These organizations can use VoIP telephone to improve team communication and coordinate remote teams. The team can use VoIP to hold meetings, brainstorm, make presentations, consult, and see each other regardless of the distance between them. This article will highlight how VOIP can keep remote teams connected.
Group Audio and Video Calls
Remote teams need to share ideas and hold brainstorming sessions to solve problems and keep everybody member informed. These teams can use the VoIP system to collaborate through video or audio group calls. Group calls can be expensive if a team uses the traditional phone system. However, the VOIP solutions from Hosted America support group calls without increasing the communication costs. The team members only need access to an internet connection to brainstorm and share ideas with other members. Unlike the regular phone service, which charges more for international calls, VoIP costs are not influenced by the distance. This allows teams to discuss any matter at any time, regardless of where the members live.
Integration With CRM System
The VoIP system can integrate with a CRM system to provide access to clients’ data to the team members working remotely. Each of the remote team members can answer calls, access customer information, and provide accurate and relevant responses. The integration of the phone and CRM makes it easy for the company to manage relationships with clients even when some team members are miles away.
The remote workers can know what each client wants, check call history, and keep track of clients requests. Besides, the team members can record conversations, store the conversation remotely, play back the records, and determine areas that need attention. Therefore, business owners can use VoIP and other systems to improve customer experience regardless of where team members work.
Improve Productivity
Poor communication can lead to errors and delays, which affect the company’s performance. VoIP helps teams coordinate operations and address issues that could impact performance. If a client calls the office line, the auto-attendant feature directs the call to the available team member for a timely response. The voicemail service and call transfer options allow workers to get out of the office without risking the positive relationships with customers. Remote workers can work when necessary and attend to personal responsibilities, ensuring job satisfaction and work-life balance.
Communicate With Different Devices
Conventional phones require specific hardware and infrastructure. However, VoIP does not need expensive devices or complicated installations.
The remote team can use regular devices such as smartphones, tablets, and PC to answer calls and stay connected with the other team members. VoIP can save an organization money that would otherwise be required to acquire buy traditional phone infrastructure. The team members can make calls or receive call from any location, which gives them freedom to work from any location. Switching from the regular phones to VoIP can help remote teams stay connected and achieve collective goals. Therefore, organizations using other communication channels should switch to VoIP to enjoy these benefits. However, the team members must learn how each feature functions to improve communication and collaboration.
